Phleb / CS Representative I - Exam One - Phoenix, AZ - Monday - Friday 8:00AM-1:00PM

This position is responsible for acting as the liaison between the client, the agent, and the examiners by answering the telephone, researching questions, and providing appropriate answers in a timely manner. 

Pay Range: $17.20+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

Part-time employees (29 hours or less per week) are eligible for:
• Paid Time Off and Health Time (part-time employees scheduled to work at least 20 hours per week)
• Paid Holidays (if regularly scheduled to work 20+ hours per week)
• 401(k) with matching contributions
• Annual bonus opportunity
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Blueprint for Wellness
• Opportunities for career advancement
• Training provided!

• Researches, answers, follows up and tracks client, agent, and field questions appropriately and in a timely manner. This includes, but is not limited to, giving out specimen requirements, requesting additional tests and providing reports. Documents all calls and submits problem or difficult calls to the manager. Coordinates activities between client services, the agent, and the client. This includes scheduling applicants with an examiner or at a PSC site and communication agents, applicants and examiners.
• Conducts in center exams which include taking basic vitals, medical histories, venipuncture, urine collection, and EKG. Also collects specimens for pre-employment drug screenings and other Quest Diagnostics services. 
• Responds to the needs and requests of clients and Quest Diagnostics management and staff in a professional and expedient manner.
• Observes all compliance policies and safety policies and procedures as outlined in the Quest Diagnostics Safety Manual or safety matters included in other special training.
• Other duties as assigned.

QUALIFICATIONS

Required Work Experience:

• Minimum one year customer service experience and one year phlebotomy experience with pediatric and geriatric patients.  

Preferred Work Experience:

• Prefer urine or hair follicle collection and EKG experience. 

Physical and Mental Requirements:

• Ability to work in a rapidly changing environment.

Knowledge:

• The position requires the ability to effectively communicate in English.

Skills:

• Excellent interpersonal and communication skills.
• Ability to type 40 wpm.
• Basic computer skills in Microsoft office with the ability to learn new software.

EDUCATION
High School Diploma or Equivalent(Required)

LICENSECERTIFICATIONS
Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana)
Phlebotomy or Medical Assistant certification

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. 

2024-76842

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets